Last modified: January 21, 2022

1. Introduction

CINDU GUATEMALA S.A.S. (“Company” or “We”) respects your privacy and is committed to protecting it by complying with the privacy policies detailed below.

These policies describe the types of information we may collect from you or that you may provide when you visit the website (gt.cindu.com) (our “Website”) or any of our social media profiles, including but not limited to: WhatsApp®, Facebook®, Instagram® (our “Social Media Profiles”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

These policies apply to information we collect:
a) On this Website or on our various Social Media Profiles.
b) In email, text, and other electronic messages between you and the Company.

This policy does not apply to information collected by:
a) Us through any other means.

Please read these policies carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Social Media Profiles. By accessing or using this Website or our Social Media Profiles, you agree to this privacy policy. This policy may change from time to time. Continued use of this Website or our Social Media Profiles after changes are made will be deemed acceptance of those changes, so please check back periodically for updates.

1. Information We Collect and How We Collect It

We collect several types of information from and about users of our Website or Social Media Profiles, including:
• Information by which you may be personally identified, including but not limited to: name, age, gender, postal address, email address, phone number, identification document, tax ID, photographs, among others (“Personal Information”);
• Information about your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:
• Directly from you when you provide it to us.
• Automatically as you navigate through the Website. Automatically collected information may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide:
We may collect the following through our Website or Social Media Profiles:
• Information you provide by filling in forms. This includes information provided when registering, subscribing to our services, or requesting our services.
• Email addresses when you contact us.
• Responses to surveys for research purposes.
• Details of transactions carried out through our Website or Social Media Profiles and order fulfillment. You may be required to provide financial information before placing an order.
• Information you voluntarily post on the Website or our Social Media Profiles (“User Contributions”). These are posted and transmitted at your own risk. Please note that no security measures are perfect. We cannot control the actions of others who may access your User Contributions and therefore cannot guarantee that unauthorized persons will not view them.

Information We Collect Through Automatic Data Collection Technologies:
As you interact with our Website, we may use automatic data collection technologies to gather information such as:
• Details of your visits (traffic data, location data, logs, communication data, and the resources you use).
• Information about your device and internet connection, including IP address, OS, and browser type.

We may use this information for statistical purposes and to improve our services by:
• Estimating audience size and usage patterns
• Storing preferences to customize our Website
• Speeding up searches
• Recognizing you upon return

Technologies Used:
• Cookies: Small files placed on your hard drive. You can disable cookies through your browser, though this may limit access to certain parts of our Website.
• Flash Cookies: Used to store preferences; not managed via standard browser settings.
• Web Beacons: Small electronic files (also known as clear gifs or pixel tags) used to count users, track email opens, and gather other Website statistics.

III. Use of Cookies and Other Tracking Technologies by Third Parties

Some content or applications, including ads, are served by third parties. These third parties may use cookies to collect information about you to provide interest-based advertising. We do not control these third parties or their use of tracking technologies. For specific questions, contact the provider directly.

1. How We Use Your Information

We use information collected about you, including Personal Information, to:
• Present our Website or Social Media Profiles and their content
• Provide requested information, products, or services
• Fulfill any other purpose you provide it for
• Enforce contractual obligations and rights
• Notify you of changes to our Website or services
• Display targeted ads to our audience (without sharing personal data without consent)

1. Disclosure of Your Information

We may disclose Personal Information as follows:
• To contractors, service providers, and other third parties who support our business and agree to confidentiality obligations
• In the event of a merger, divestiture, restructuring, dissolution, or sale of Company assets
• For any other purpose disclosed at the time of collection
• With your consent
• To comply with legal requirements or court orders

1. Choices About How We Use and Disclose Your Information

We offer options for managing your information:
• Cookies: You can set your browser to reject cookies or alert you when cookies are sent.
• Third-Party Advertising: You can opt out of data sharing for promotional purposes by checking the appropriate box in our forms or by emailing us at ventas@cindu.com.gt
• Promotional Offers: You may opt out of promotional emails from us by following the instructions in the email or emailing us at the above address.

VII. Accessing and Correcting Your Information

You may review or change your Personal Information by logging into your account profile or emailing us. Deleting your Personal Information may require deleting your account. Requests may be denied if they violate legal requirements or result in incorrect information. Deleted User Contributions may still exist in cached or archived pages or may have been copied by other users.

VIII. Data Security

We implement measures to protect your Personal Information, including storing data behind firewalls and encrypting transactions with SSL.

You are responsible for keeping your password confidential. Unfortunately, no internet transmission is completely secure. Any transmission of Personal Information is at your own risk.

1. Changes to Our Privacy Policy

We will post any updates to our Privacy Policy on our Website with a notice on the homepage. If significant changes are made, we will notify you by email and/or a notice on the Website. The date of the last revision is at the top of this page. You are responsible for ensuring we have an up-to-date email address and for regularly checking our Website and Privacy Policy.

1. Privacy Policies on Our Social Media Profiles

To promote our services, the Company may use current or future social media platforms such as WhatsApp®, Facebook®, Instagram®, etc. By interacting with us on these platforms, you expressly accept this Privacy Policy.

We do not control how social media platforms use your Personal Information and are not liable for misuse. Please consult each platform’s privacy policies to understand how your data is handled.

1. Contact Information

For questions or comments about this privacy policy and our privacy practices, contact us at:
📧 ventas@cindu.com.gt
🌐 https://gt.cindu.com
📍 Ciudad de Guatemala, Diagonal 6, 12-42 Zona 10, Edificio Design Center Torre 1 Oficina 1401